TRAINING TERMS AND CONDITIONS
YOU AGREE TO TERMS AND CONDITIONS OF TRAINING BY PAYING A DEPOSIT FEE TO ANTONY TURNER PERMANENT MAKEUP AND TRAINING.
ABOUT US
BUSINESS DETAILS. LIMITED COMPANY / ANTONY TURNER PERMANANT MAKEUP TRAINING LIMITED / COMPANY NUMBER: 13805985 Antony Turner, of 132 Pendas Way, Crossgates, Leeds, Ls158rd. We operate from website www.antonyturnerpmu.com contact us telephone our customer service team at 01138730203 or email info@antonyturnerpmu.com
- Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day” means, any day other than Saturday or Sunday or bank holiday;
“Calendar Day means, any day of the year;
“Contract” means the contract for the purchase and sale of Services, as explained in Clause.
“Course Fees” means fees paid for the course and training provided by us and shall include Tuition Fees, Training Materials, products used in lessons, manuals and handouts deemed appropriate by us and refreshments.
“Month” means a calendar month;
“Order” means your order for the Services, and confirmed in your confirmation letter/email;
“Order Confirmation” means our acceptance and confirmation of your Order as described in Clause 3;
“Pre-Contract Information” the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 some of which will be made available to you via [www.WEBSITE.com];
“Price” means the price payable for the Services;
“Services” means the Services which are to be provided by Us to you as specified in Schedule 1;
“Special Price” means a special offer price payable for the Services; and
“We/Us/Our” means [SOLE TRADER/SELF-EMPLOYED FIRST AND LAST NAME] (we and us), of [ADDRESS]. Our main trading address is [TRADING ADDRESS].Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, text message, fax or other means.
- Information About Us
We are a privately accredited with Associated Beauty Therapists, ABT - The Contract
3.1. These Terms and Conditions govern the sale of services by Us, via and will form the basis of the Contract between Us and you. Before Paying your deposit free for your Training course you should ensure that you have read these Terms and Conditions and the Pre-Contract Information carefully.
3.2. Nothing provided by Us including, but not limited to, information given over the telephone, sales and marketing
literature, price lists and other information constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
3.3. A legally binding Contract between Us and you will be created upon Our acceptance of your Booking, indicated by Our Booking Confirmation. Booking Confirmations will be provided by email. - Orders
4.1. All Bookings for Training made by you will be subject to these Terms and Conditions.
4.2. If you change your mind, you may cancel your Training Course at any time either before We begin providing the Services or,
subject to limitations, once the Services have begun by contacting Us. Please refer to Clauses 10 and 11 for details of your cancellation rights.
4.3. We may cancel your Training Course at any time before We begin providing the Services in the following circumstances:
4.3.1. The required personnel and/or required materials necessary for the Training Course are not available; or
4.3.2. An event outside of Our control continues for more than 7 days (please see Clause 9 for events outside of Our
control). - Price and Payment
5.1. The Price of Training will be that price given by downloading a course prospectus and will be confirmed via email AND/OR will be available on our website at the time of your Training Course Booking.
5.2. Our Prices may change at any time but these changes will not affect any bookings that We have already accepted.
5.3. All Prices exclude VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received
payment from you.
5.4. Pricing and payment structures (including due dates for payment) may vary according to the nature of the course booked.
5.5. We accept the following methods of payment:
5.5.1. Debit or credit card, Cash
5.5.2. Bank transfer
5.6. We do not charge any additional fees for any of the payment methods listed in clause 5.6 above.
5.7. If you do not make any payment to settle the remaining balance to Us by the due date as shown on your invoice and training confirmation. If you do not make any payment to us, we will not hold your place on the course.
5.8. The provisions of sub-Clause 5.7 will not apply if you have promptly contacted Us to dispute an invoice in good faith.
5.9. In the event of you withdrawing from a course before completion no refund will be made. If you fail to attend the
course without giving 28 days’ notice to starting the course no refund will be made nor transfer to another course date
offered.
5.10. If you notify us by email no less than 28 days before the start date of the course and we issue you with a written
(usually email) confirmation of acceptance, your course dates may be transferred to another date. If your booking was
made more than 14 days prior to contacting us, no refund will be offered.
5.11. It is your responsibility to ensure the chosen course is suitable for you. It is also your responsibility to study resources deemed appropriate to pass written and practical assessments and case studies. - Providing the Services
6.1. As required by law, We will provide the Training with reasonable skill and care, consistent with best practices and
standards in the industry and in accordance with any information provided by Us about the Services and about Us. We will begin providing the Services on the date agreed when you make your Booking (which shall be confirmed in your Order Confirmation). Please note that if you request that the Services begin within the statutory 14 Calendar Day cancellation (or “cooling-off”) period, your right to cancel will be forfeit. Please see Clause 10 for your statutory cancellation rights.
6.2. We will continue providing the Services for the advertised course length.
6.3. We will make every reasonable effort to provide the Services in a timely manner and to complete them on time. We
cannot, however, be held responsible for any delays if an event outside of Our reasonable control occurs. Please see Clause 9 for events outside of Our control.
6.4. If We require any information from you in order to provide the Services, We will inform you of this as soon as is
reasonably possible. Depending upon the exact nature of the Services you require from Us, We may require information such as your personal details.
6.5. If the information you provide under sub-Clause 6.4 is delayed, incomplete or otherwise incorrect, We will not be
responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information that you have provided, We may charge you a reasonable additional sum for that work.
6.6. In certain circumstances, for example where there is a delay in you sending Us information required under sub-Clause
6.4, We may suspend the Services (and will inform you of that suspension in writing by email).
6.7. In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Training course to resolve the issue. Unless the issue is an emergency and requires immediate action We will inform you in advance by telephone and writing by email before suspending or interrupting the Services.
6.8. If the Services are suspended under sub-Clause 6.6 or 6.7, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s).
6.9. If you do not pay Us for the Services as required by Clause 5, We may suspend the Services until you have paid all
outstanding sums due. If this happens, We will inform you by telephone and in writing by email. This does not affect Our right to charge you interest under sub-Clause 5.8. - Problems with Training Courses and Your Legal Rights
7.1. We always use reasonable endeavours to ensure that Our Services with the best customer service. If, however, there is a problem with the Service We request that you inform Us as soon as is reasonable possible via email to;
info@antonyturnerpmu.com
7.2. We will use reasonable efforts to remedy problems with the Services as quickly as is reasonable possible and practical.
In emergency situations such as those where vulnerable people living in your property may be affected, We will use
reasonable efforts to remedy problems within 24 hours.
7.3. We will not charge you for remedying problems under this Clause 7 where the problems have been caused by Us, any of Our agents or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information provided by you, sub-Clause 6.5 will apply and We may charge you for the remedial work.
7.4. As a consumer, you have certain legal rights with respect to the purchase of a training course. If We do not perform the Training course with reasonable skill and care, you have the right to request repeat performance. - If Training Courses are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price. If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay and made via the same payment method originally used by you unless you request an alternative method. In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.
- Our Liability
8.1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our material breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees students, agents or sub- contractors) up to the agreed value of the Services that you paid under this Contract. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
8.2. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
8.3. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.
8.4. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office. - Events Outside of Our Control
9.1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or other natural disaster, Government decree, order, regulation or any other event that is beyond Our reasonable control.
9.2. If any event described under this Clause 9 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions or the Contract:
9.2.1. We will inform you as soon as is reasonably possible;
9.2.2. Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
9.2.3. We will inform you when the event outside of Our control is over and provide details of any new dates, times or
availability of Services as necessary;
9.2.4. If the event outside of Our control continues for more than 7 days. We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
9.2.5. If an event outside of Our control occurs and you wish to cancel the Contract, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.
9.3. On vary rare occasions due to circumstances beyond our control it may be necessary to reschedule or cancel a course upon which a booking is made. If the reschedule date offered to you are not convenient to you our liability will be to refund payments already paid by you to us. No other compensation will be made by us to you. - Your Statutory Right to Cancel
10.1. As a consumer you have a statutory right to cancel your Contract with Us up to 14 Calendar Days after the Contract
between you and Us is formed (as explained in sub-Clause 3.3). You may cancel your Contract with Us for any reason under this right. If you wish to cancel your Order before receiving Our Order Confirmation or if you wish to cancel the Contract after receiving the Order Confirmation but before the Services begin, sub-Clause 10.2 will not apply.
10.2. As noted in sub-Clause 6.1, if you have requested that the Services begin within the 14 Calendar Day cancellation
period your statutory right to cancel may be forfeit. By requesting that the Services begin within the statutory cancellation period you acknowledge and agree that:
10.2.1. If the Services are fully performed within the 14 Calendar Day cancellation period, you will lose your right to
cancel after the Services are fully performed.
10.2.2. If you cancel the Services after they have begun but are not yet complete (where applicable) you will be required
to pay for the Services supplied up to the time at which you inform Us that you wish to cancel. The amount due
shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any
sums that you have already paid shall be refunded subject to deductions calculated in accordance with the
foregoing.
10.3. If you wish to exercise your right to cancel under this Clause 10, you must inform Us of your decision. You may do so in any way that is convenient for you. Please ensure that you inform Us of your decision to cancel before the period in subclause 10.1 expires (note that the cancellation period is defined as whole Calendar Days. If, for example, you send Us an email or a letter by 23:59 on the final day of the cancellation period, your cancellation will be valid and accepted). We
provide a cancellation form that you may use if you wish to inform Us in writing. The cancellation form and accompanying instructions are available from our email info@antonyturnerpmu.com. Alternatively, please contact Us:
10.3.1. By telephone
10.3.2. By email
10.3.3. By post
10.4. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Services, however you are under no obligation to provide any details if you do not wish to.
10.5. Refunds under this Clause 10 will be issued to you no later than 14 Calendar Days after the date on which you inform Us that you wish to cancel.
10.6. Refunds under this Clause 10 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method. - Cancellation After the Statutory Cancellation Period
11.1. You can cancel the Services up to [28 days] before your scheduled training start date. If you book within [28 days] of your start date then you can cancel no less than [14 days] before your start date. If you have not cancelled within these periods, you can cancel the Contract, but you will not be entitled to any refund.
11.2. If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision to do so. You may do so in any way that is convenient for you. We provide a cancellation form that you may use if you wish to inform Us in writing. The cancellation form and accompanying instructions are available by email to [EMAIL]. Alternatively, please contact Us:
1. By telephone
2. By email on
3. By post
11.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however you are under no obligation to provide any details if you do not wish to.
11.4 Eligibility for refunds may vary according to the Services ordered. In some cases you may be required to make a further payment on cancellation. You will be informed of the relevant terms by Our team before you submit your Order and details will also be included in the Pre-Contract Information.
11.5 Refunds under this Clause 11 will be issued to you no later than [30 Calendar Days] after the date on which you inform Us that you wish to cancel.
11.6. Refunds under this Clause 11 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.
11.7. On very rare occasions it may be necessary to cancel or reschedule a course . If the reschedule dates offered to you are inconvenient to you our only liability will be to refund payments made already by you and no other compensation will be paid. - Communication and Contact Details
12.1. If you wish to contact Us with general questions or complaints, you may contact Us by telephone or via email.
12.2. For orders, payments and delivery please contact Us by telephone or by email - Complaints and Feedback
13.1. We always welcome feedback from Our customers and students and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
13.2. All complaints are handled in accordance with Our complaints handling policy and procedure, available from our website or contact us via email to request a copy.
13.3. If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:
13.3.1. In writing
13.3.2. By email
13.3.3. By telephone - How We Use Your Personal Information (Data Protection)
We will only use your personal information as set out in Our Privacy Notice. - Other Important Terms
15.1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
15.2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
15.3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
15.4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
15.5. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision. - Governing Law and Jurisdiction
16.1. These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
16.2. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
16.3. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England.
- Payments and cancellations:
1.1. All current fees are payable by BACS. Details can be found on your invoice. If you are unsure of fees for your course, please contact us.
1.2. Your remaining balance must be paid no later than 6 weeks prior to your course start date. Failure to do so will result in a loss of your booking fee and the place being opened up to other students.
1.3. All instalment agreements must be adhered to, agreed and signed by the Us and the student. Failure to adhere to this will result in the course dates being opened up to other students and forfeit of any payment already paid to the academy. - Data Protection
2.1 You agree that your records may be kept on paper or electronically.
2.2 We agree to keep all your personal details confidential.
2.3 We may use your address and contact details to post you information about training courses, newsletters or special offers unless you decline this service. - General
3.1 You must ensure that you attend every hour of the course on which you are booked. Our course content is designed to meet the criteria set out by the relevant awarding bodies. Failure to attend all the guided learning hours could result in you not gaining the relevant qualification.
3.2 Students must be 18 years or over at the time they commence a course.
3.3 We will not guarantee any student will pass the course, examination or competence certificate. If during the course, examination or competency demonstration you do not meet the standards required by the governing body applicable to that skill, we cannot be held responsible.
3.4 Courses will require practice on models at home plus written assignments to enable completion. Photo evidence will be required.
3.5 We reserve the right to alter timetables where necessary.
3.6 We reserves the right to alter and rearrange the course structure and content as and when necessary or as directed by ABT without notice.
3.7 We reserves the right to decide on the number of students present on a course at any time.
3.8 We reserves the right to refuse entry/enrolment onto any course or refuse education to a student booked on a course with valid reason.
3.9 All course materials are protected by copyright and We own all intellectual property rights in the course materials and will not be copied without written permission.
3.10 You acknowledge that if you have not handed in all written work to your course tutor for marking within the agreed period you will be subject to further fees, you also acknowledge that this work needs to be at the standard expected by ABT.
3.11 Home study of theory is required and is the students/applicants responsibility to do so in order to have the knowledge to pass assessments.
Re-sits and re-takes of written or practical assessments will need to be taken at a time scale set by to fit in with the internal verifier.
3.12 We we not liable for any injury, loss of earnings, death of your case study/clients before you earn full qualification
3.13 You agree to adhere to all guidance and instructions during and after your Training Course, failing to do so we will not be held accountable for damaged caused to clients or case studies.
3.14 you agree not to post any negative, defaming, speech, words, paragraphs or photographs on any social media platforms such a facebook, instagram, TikTok (this list is not exhaustive) if you do so you will be liable for any court proceedings costs for charges that will be brought against you.
3.15 You will ensure all clients/case studies personal information will not be shared, will be stored safely for the amount of time your insurance asks you to.
3.16 You must ensure that you fill out consultation forms for each client/case study.
